Terms of Use

These Terms of Use ("Terms") govern your use of the Orvani website and the paid reading packages offered through it. By using the website or buying a reading, you agree to these Terms. Please read them together with our Privacy Policy and Cookie Policy.

1. Who we are (provider details)

The Orvani website is operated by BK13, d.o.o., Arclinska cesta 12A, 3212 Vojnik. Registration number: 9636153000. VAT / tax number: SI74617249.

You can reach us at info@askorvani.com; we monitor this address and reply quickly and directly. We are established in Slovenia (European Union), and we sell to consumers across the EU and other markets in English.

This identity information is provided in line with Article 5 of the EU e-Commerce Directive (2000/31/EC) and Article 6 of the EU Consumer Rights Directive (2011/83/EU).

2. Nature of the service

Orvani provides entertainment-only content for personal reflection. Readings are symbolic and do not constitute medical, legal, financial, psychological or any other professional advice, diagnosis or prediction of the future.

• The content is generated for general interest and self-reflection.
• We do not promise that a reading will come true, predict real events, or fit your specific situation.
• For decisions in medical, legal, financial or psychological matters, please consult a suitably qualified professional.

If you are in crisis or facing an emergency (a medical situation, thoughts of self-harm, or violence), please seek immediate help from a live service — call your local emergency number (112 in the EU) or a recognised crisis helpline in your country.

3. Age restriction (18+)

The service is available only to persons aged 18 or over. By using it you confirm that you meet this requirement. If we learn that a user is a minor, we block their access and delete their data.

4. Free introductory reading

The introductory reading is free. To prepare it we use the information you provide in the quiz (name, date of birth, your answers, and the symbols you choose). How we handle that information is described in our Privacy Policy.

5. Paid packages and prices

The following paid packages are available:

• Question — a short answer to one question of yours (around 80 words), delivered instantly in your browser and by email.
• Bronze reading — a full written reading, delivered instantly in your browser and by email.
• Extended reading — a longer interpretation with a 90-day access window and a PDF to re-read.
• Silver reading — a complete reading plus three personalised follow-up questions.

The main characteristics of each package are described above and on the checkout page before you buy (Article 6(1)(a) of the EU Consumer Rights Directive). All prices are shown in euro (EUR) and are final and inclusive of any applicable VAT (Article 6(1)(e)). The price you see at checkout is the total amount you pay; there are no hidden charges.

These readings are electronically supplied digital services. For sales to consumers, the place of supply is the consumer's country of residence (EU VAT Directive 2006/112/EC, Article 58), and any applicable VAT for that country is already included in the displayed price.

All payments are handled by our payment processor, Stripe Payments Europe, Ltd. (Ireland). We do not store or have access to your card details.

6. Satisfaction guarantee (voluntary)

In addition to your statutory rights, Orvani offers a voluntary 24-hour satisfaction guarantee:

• If a reading does not help you see things more clearly, write to us within 24 hours of receiving it at info@askorvani.com.
• Within that window we will refund you in full, on request, at our discretion.
• This guarantee is our voluntary commitment, not a statutory right. We reserve the right to decline a claim in cases of obvious abuse (repeated successive requests for the same source, requests made after the 24-hour window, or proven fraud).

This voluntary guarantee does not limit or replace your statutory right of withdrawal described in section 7.

7. Right of withdrawal and refunds

7.1 Your statutory right

As a consumer buying at a distance, you generally have 14 days to withdraw from the contract without giving any reason, under Article 9 of the EU Consumer Rights Directive (2011/83/EU), as transposed in your country of residence. For a contract for digital content not supplied on a tangible medium, the 14-day period runs from the day the contract is concluded (Article 9(2)).

7.2 Loss of the right for instant digital content

Our readings are digital content not supplied on a tangible medium, created specifically for you and delivered immediately after payment (usually within a few minutes).

Under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), as transposed in your country, the 14-day right of withdrawal is lost for such digital content where performance has begun and all three of the following are met. The consumer:

• gives prior express consent to begin performance (delivery of the digital content) during the 14-day withdrawal period;
• acknowledges that, by giving that consent, they thereby lose the right of withdrawal; and
• receives confirmation of the concluded contract on a durable medium (you receive this by email, in accordance with Article 8(7)).

You give this consent and acknowledgement by means of a dedicated, non-pre-ticked checkbox at the payment step. Without this consent we cannot process the payment and deliver the reading. If you do not wish to lose your withdrawal right, do not check the box and do not request immediate delivery — but the reading cannot then be delivered before the 14 days expire.

7.3 If you have not lost the right

If immediate delivery has not yet begun and you have not waived the right as described above, you may withdraw within 14 days by an unequivocal statement (for example, an email) to info@askorvani.com. You may use the model withdrawal form set out in Annex I(B) to the Consumer Rights Directive, but you are not obliged to.

7.4 Refund handling

• Statutory withdrawal: where a valid right of withdrawal applies, we reimburse all payments received without undue delay and no later than 14 days from the day we are informed of your decision to withdraw (Article 13(1)), using the same means of payment you used, unless we expressly agree otherwise.
• Voluntary satisfaction guarantee (section 6): we refund to the same card / payment method within 5 business days of our confirmation message.

We do not provide refunds for: subjective disagreement with the content of a reading; changes in your circumstances after delivery; or where correspondence shows the reading was understood but you are dissatisfied for other reasons. This does not affect your non-excludable statutory rights.

8. Liability

The service is provided "as is". We do not warrant that a reading will predict the future or that any answer you receive will match your situation. To the extent permitted by law, and without limiting any non-excludable consumer rights (including liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded under the applicable mandatory law), our liability for any damage is limited to the amount you paid us in the preceding 12 months.

You are responsible for any decisions you make on the basis of a reading.

9. Intellectual property

Texts, symbols, personas and graphic elements are owned by BK13, d.o.o. or used with the permission of their authors. Copying or republishing without written consent is prohibited.

10. AI-generated content

Readings are generated by a large language model. The personas are not real people, and you are receiving output from an AI system, not a human reader — see Article 50(1) of the EU AI Act (Regulation (EU) 2024/1689) and section 8 of our Privacy Policy. AI-generated readings are not automated decision-making producing legal or similarly significant effects within the meaning of Article 22 GDPR.

11. Changes to these Terms

We may update these Terms. The current version is marked with an effective date at the top of the page; for material changes we will display a fresh notice.

12. Governing law and disputes

These Terms are governed by Slovenian law and the directly applicable law of the European Union. This choice of law does not deprive you, as a consumer, of the protection of the mandatory consumer-protection provisions of your country of habitual residence.

If you have a complaint, please first contact us at info@askorvani.com; we aim to resolve it amicably.

We are not obliged to use, and do not commit to using, any particular out-of-court dispute resolution body. If you are an EU consumer and we cannot settle a dispute directly, you may turn to an approved alternative dispute resolution (ADR) entity under Directive 2013/11/EU. In Slovenia the competent ADR providers are listed in the register kept by the Ministry of the Economy, Tourism and Sport at gov.si. [ADR body name and contact details, if the provider commits to a specific entity] You retain the right to bring the dispute before the competent court.